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I often have prospective clients say to me, ‘the insurance company for the other driver admitted liability’ or ‘the insurance company for the other driver admitted liability because they paid for the repairs to my vehicle’. Insurers rarely admit liability. How does this impact you?

I regularly have clients call me to say that their own insurance company have told them that they only have either 10 or 21 treatments covered by their insurance policy. This is simply not the case, read on to find out why.